Terms and Conditions

Important :
In case you are booking a departure cab, choose your pick-up time wisely to catch your flight on time :
• Domestic flight :- 2+2 hours (Airport Travel + Security Check-in)
• International flight :- 2+3 hours (Airport Travel + Security Check-in)

This facility is being provided by Cleartrip in partnership with Mojoboxx. In addition to these terms and conditions, Cleartrip's Privacy Policy and Terms of Service would also be applicable.

Ride: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating within the city.

Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities.

Car Rental (intracity and intercity): This enables users to book vehicles operated by cab operators having AITP licence on hire/rental basis. This service shall be provided for both intercity and intracity on an exclusive basis by booking the entire Vehicle of the cab/taxi operators.

Airport Cab: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.

Role of Cleartrip Cabs powered by Mojoboxx Cabs and Limitation of Liability

Cleartrip Cabs powered by Mojoboxx does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to users, it has tied up with many Cab Operators.

Cleartrip Cabs powered by Mojoboxx only acts as a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.

It is the sole responsibility of the Cab Operator to ensure it has all the requisite licences, approvals, insurance and permits from appropriate authorities required to undertake the travel booked.

Cleartrip Cabs powered by Mojoboxx Cabs gives no warranty or assurance in regard to requisite licences, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.

In case of breakdown or accident of Cab where Cab Operator has been unable to make alternative arrangement, Cleartrip Cabs powered by Mojoboxx shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such an event shall be borne by the Cab Operator.

In case of cancellation, Users can simply cancel the cab booking on the link provided to them via text messages, Whatsapp. Cleartrip Cabs powered by Mojoboxx provides Users to proceed the cancellation process with zero cancellation charges.

In case of change of mind, users can easily reschedule the cab booking by updating their trip on the link provided to them via text messages & Whatsapp. Cleartrip Cabs powered by Mojoboxx provides users to reschedule or edit the trip without any interruption & extra charges.

Privacy Policy

Cleartrip is fanatical about protecting your privacy.

If you have any questions about our Privacy Policy, you can contact us at and include ‘Privacy Policy’ in the subject line.

1. Privacy Policy Overview:

1.1 This Policy explains how we may process your information. This Policy may be amended or updated from time to time, so please check it regularly for updates.

1.2 Cleartrip Private Limited with its affiliates and its subsidiary Cleartrip Packages and Tours Private Limited (collectively referred to as “Cleartrip”, “us”, “our” or “we”), provides travel related services and leisure activities (“Services”) through its websites;; and (“Website”) and Mobile Application (hereinafter collectively referred to as “Booking Platform”).

1.3 This Privacy Policy applies to all information collected about you by Cleartrip, regardless of how it is collected or stored, and describes, among other things, the types of information collected about you when you interact with the Services, how your information may be used, when your information may be disclosed, how you can control the use and disclosure of your information, and how your information is protected.

1.4. This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of your information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.

2. What Categories of Information We May Process:

2.1 On your accessing of the Booking Platform, we may process the following categories of information about you, such as: Personal details: your username or login details; e-mail id; contact number(s); Booking information: which includes information about your travel, PNR details, bookings, co-passengers, travel preferences etc. Demographic information: gender; age/date of birth; nationality; Location information: location data that describes the precise geographic location of your device (“Precise Location Data”). Purchase and payment details: records of travel services purchases and prices; invoice records; payment records; payment method; cardholder or account-holder name; payment amount; and payment date. Other information that may be requested or gathered while you visit, access or use the Booking Platform. We may also Process information about you from your use of our Services (e.g., the type of device you are using, I.P address, the internet service provider, etc).

2.2 We also collect other kinds of information from you or other sources, which we refer to as “Other Information” in this Policy, which may include but is not limited to: Information about your use of the Services, such as usage data and statistical information, which may be aggregated. Browsing history on the Booking Platform; Non-precise information about the approximate physical location (for example, at the city) of a user’s computer or device derived from the IP address of such computer or device (“GeoIP Data”). Device identification (“ID”), which is a distinctive number associated with a smartphone or similar handheld device, but is different than a hardware serial number. Internet Protocol (“IP”) address, which is a unique string of numbers automatically assigned to your device whenever you access the Internet. Internet connection means, such as internet service provider (“ISP”), mobile operator, WiFi connection, service set identifier (“SSID”), International Mobile Subscriber Identity (“IMSI”) and International Mobile Equipment Identity (“IMEI”). Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies, including information collected using such methods and technologies about (i) your visits to the Booking Platform and engagement with, the Services, content and ads on third party websites, applications, platforms and other media channels (“Channels”), and (ii) your interaction with emails including the content and ads therein (collectively, “Online Data”). Device type, settings and software used. Log files, which may include IP addresses, browser type, ISP referring/exit pages, operating system, Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies. Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user’s computer to a third party website. Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5. Mobile analytics to understand the functionality of our mobile applications and software on your phone. Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as “User Information”. “Personal Information” means information that is about any individual, or from which any individual is directly or indirectly identifiable. “Process”, “Processing” or “Processed” means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

3. Sensitive Personal Information:

3.1 We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.

3.2 Children: The Travel Services are not intended for the use by Children below the age of 18 years. For availing the services on Booking Platform by the children below 18 years, parental consent will be necessary.

4. How We Collect or Create Information:

4.1 We may collect or obtain User Information about you: directly from you (e.g, when you visit our Booking Platform); in course of our relationship with you (, if you utilize travel services); when you make your Personal Information public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services. We may also receive User Information about you from third parties (e.g., our travel affiliate partners.) We may also create User Information about you, such as records of your interactions with us. Cleartrip is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Policy does not cover the practices of third parties who many provide information about you to Cleartrip.

4.2 Creation of User Information. We may also create User Information about you, such as records of your interactions with us and details of your travel history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.

5. Purposes for Which We May Process Your Information:

We may process User Information for following purposes: providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; Lead generation; analyzing your travel interest; observing user engagement and booking travel activities across Services and Channels; conducting surveys; managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our Services.

6. Direct Marketing:

We may process your User Information to contact you via email, telephone, SMS or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services, travel offers; upcoming promotions that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.

7. Cookies, Similar Technologies and Online Behavioral Advertising:

7.1 We may Process your User Information by placing or reading Cookies or similar technologies on the Services and Channels. For more information, please see our Cookie Policy. Certain tracking technologies enable us to assign a unique identifier to you, and relate information about your use of the Services to Other Information about you, including your User Information for the purpose of learning more about your travel preferences. We and our partners also use these technologies to administer the Services; collect and store information such as user settings, anonymous browser identifiers; track user’s location; gather demographic information about our user base; visitor behavior etc. We use this information to get a more accurate picture of customer travel interest.

7.2 You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Services. Please see our Cookie Policy for more information, including a more in-depth explanation of what cookies are, the different types of cookies used on the Services, and how to change or delete them.

7.3 Online Data that we collect through cookies, is aggregated with the Other Information and data we collect as described in this Privacy Policy and/or similar data collected by partners to create groups of users and certain general-interest categories or segments that we have inferred based on (a) demographic or interest data and GeoIP Data, (b) the pages you view and links you click when viewing an email or using the Services and those of our partners, and/or © the search terms you enter when using certain search services. We use this information to get a more accurate picture of audience interests in order to provide travel updates we believe are more relevant to your interests. We store page views, clicks and search terms used for ad personalization targeting separately from your Personal Information.

8. What is the Lawful Basis for Processing Personal Information:

8.1 We may process your User Information where: you have given your consent (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way) ; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.

9. What Information We Disclose to Third Parties:

9.1 We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services, and providing services to you), in accordance with applicable law. In addition, we may disclose your User Information to: Any relevant third Party Service Providers such as an Airline, Hotel, Activity Service Provider/s who provide the end services; legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation; outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality; third party Processors (such as analytic providers; data centers; etc.), located anywhere in the world, subject to the requirements noted below in this Section 9; any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights; any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security; any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation); to third parties whose practices are not covered by this Privacy Policy (e.g., third party providers of goods and services, marketing and advertising companies and agencies, content publishers and retailers).

9.2 When you use a co-branded service (a service operated with a partner of Cleartrip), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.

9.3 Cleartrip may use third party advertising service companies for online behavioral advertising (“OBA”) or otherwise, and perform related services when you use our Services. Often, these third party advertising companies employ cookies and other technologies to measure the effectiveness of website, app and to understand the booking behavior of the User. We also engage third party providers to assist with the segmentation of this data.

9.4 We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.

9.5 We may share your User Information with our partners such as your name, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from Cleartrip with information about you from other sites or services; and (iii) place or recognise a unique cookie on your browser.

10. International Transfers of Information:

10.1 Because of the international nature of our business, we may need to transfer your User Information with the Cleartrip Group of companies (Cleartrip Private Limited; Cleartrip Packages and Tours Private Limited; Cleartrip MEA FZ LLC), and to third parties as noted in Section 9 above, in connection with the purposes set out in this Policy. For this reason, we may transfer your User Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

10.2 If you have a privacy related complaint, concern or question about Cleartrip’s privacy practices, please contact us by writing to (must include “Privacy Policy” in the subject line) and we will respond within a reasonable time after receiving your request.

11. Data Security:

11.1 We have implemented reasonable technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is send securely.

11.2 In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.

11.3 Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.

12. Data Accuracy:

We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified.

13. Data Minimisation:

We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services.

14. Data Retention:

14.1 We take every reasonable steps to ensure that your User Information is only retained as long as they are needed. Online Data related to online behavioural advertising (“OBA”) is kept by Cleartrip for not more than 365 days after which it will expire, subject to certain conditions. However, the 365 days period may commence again if the same user subsequently visits or interacts with an ad, email, the Services or a Channel.

14.2 The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.

15. What Can I Do to Control My Information?:

You can directly take steps to unsubscribe to the newsletters that you receive from us. Please allow fifteen to thirty business days for change to take effect. On some services, pertaining to transactional communication, you may continue to receive emails as a part of the travel booking Service availed on the Booking Platform.

16. Terms of Use:

16.1 Cleartrip’s Terms of Use governs the use of Booking Policy and the Services provided by Cleartrip. For more information concerning your use of all services, please visit the Terms of Use. The Terms of Use is incorporated by reference into this Privacy Policy.

16.2 We recommend that you review our Terms of Use regularly, in order to review any changes we might make from time to time.

17. Contact Details:

If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact: Cleartrip Private Limited Kind Attn: Legal Department 06, Godrej Business District Pirojshanagar Vikhroli Mumbai 400079 Maharashtra, India Email:

In accordance with the applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws, the name and contact details of the Grievance Officer are provided in the Cleartrip Terms of Service

18. How this Privacy Policy May Change:

We may change this Privacy Policy from time to time, and all changes will be effective at the time we post them. If we believe there is a significant change to this Privacy Policy or our data collection and use practices, we will indicate on our Booking Platform that our Privacy Policy has changed prior to the change becoming effective. The then-posted version of the Privacy Policy supersedes all prior versions. Your continued access to or use of any of the Services shall be deemed your acceptance of the Privacy Policy. This Privacy Policy, including our Cookie Policy, applies to your use of our Services.

Cleartrip Terms of Service

This web site (the “Site”) including the mobile site, Smartphone App Platforms such as iOS, Android, Windows is published and maintained by Cleartrip Private Limited (“Cleartrip”), a company incorporated and existing in accordance with the laws of the Republic of India (together with its subsidiaries and other affiliates, “us”, “We”, “our” or “Cleartrip”). By accessing or using the Site or by using the Service on the Site you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of Cleartrip or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.

Cleartrip may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.

Your Agreement to these Terms and Conditions for availing Service

The Terms and Conditions is a legal contract between you being, an individual customer, user, or beneficiary of this service, and Cleartrip Private Limited (Cleartrip) having its registered office at 06, Godrej Business District, Pirojshanagar Vikhroli, Mumbai – 400079, India

Cleartrip acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that Cleartrip is merely acting in a limited role as an agent of the service providers offering their services on the Cleartrip platform, and that Cleartrip merely provides intermediary services in order to facilitate services to you. Cleartrip is not the last mile service provider to you and therefore Cleartrip shall not be deemed to be responsible for, and shall have no liability for, any lack, or deficiency, interruption, change, rescheduling, delay, or cancellation of services provided by any person or entity (including airline, hotel, activity provider or similar agency) that, you may engage or, hire from the content available on the Site (though Cleartrip may pass on such information to customers when requested to do so by any person providing such services). Cleartrip is not responsible for any refunds in connection with any services offered by any person on the Cleartrip platform (except for passing on such refunds when received from such persons to customers), other than refunds of convenience fees paid made to Cleartrip for the services it provides to customers (subject to such refund requests being in compliance with these Terms and Conditions and with the terms of the applicable ticket / booking)

Use of the Website

As a condition of your use of this Website, you warrant that:

• you possess the legal authority to create a binding legal obligation and enter into these Terms of Use.

• you will use this Website in accordance with the Terms of Use.

• you will use this Website to make only legitimate reservations for you or for another person for whom you are legally authorized to act.

• you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.

• you will provide your proper and accurate Name (as per Passport or any other office ID), Address, Email ID, Cell Number . You will be solely responsible for the Information provided and in case of any error or mistake in provision of information, Cleartrip will not be liable for the same.

• all information supplied by you on this Website is true, accurate, current and complete.

• if you have an online account with this Website, you will safeguard your login details – login ID and password and will supervise the same. You will be completely responsible for any use or misuse of your account by you and anyone other person other than you. Cleartrip retains the right in its sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

Communication Policy of the site

• Upon transacting on the Site, you will receive an e-mail from Cleartrip informing the status of your transaction. The e-mail will be sent to e-mail address provided by you and Cleartrip is not responsible towards the receipt of the said e-mail in your inbox. You will have to take due care and caution. You are responsible for entering the proper and accurate contact details including your name (as per Passport), email ID to ensure that we can effectively communicate with you.

• The customer acknowledges that the SMS (Short Messaging Service) provided by Cleartrip is an additional facility provided for the customer’s convenience. It is not mandatory under the law in force to provide SMS service alerts to the customers. In case you do not receive any SMS for whatsoever reason, Cleartrip is not liable for the same.

• Cleartrip is not responsible to provide information on any change in flight schedules, cancellation, refund, status of airline/hotel etc, and bears no liability in respect of any such changes.

• Any grievance regarding the service should be communicated as per the grievance policy laid out herein.

Site and its Content

This Site is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Site, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose. Cleartrip grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details are mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate. You understand that except for information, products or services clearly indicated as being supplied by Cleartrip, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Cleartrip cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output. Cleartrip may add, change, discontinue, remove or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.


All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and intellectual property laws. You cannot use or license the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Cleartrip or otherwise. By displaying them on this Site, Cleartrip is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes. The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, are proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.

Availability, Rules of Service

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. The products and services also are subject to availability, Cleartrip shall not be responsible if at the time of completing the transaction on the Site, the product is not available or is sold out. All the products and services available on the Website are governed by the rules of service and regulations including the terms of contract of carriage, of the respective service provider. You are required to refer to, acquaint and abide by those rules of service and regulations of the respective service provider, prior to booking with us. We are not liable for any breach of such rules of service and regulations of such service providers.

Visa Guidelines

Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline and embassy for concerned Visa requirements Cleartrip Rights If you send any communications or materials to Cleartrip by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Cleartrip, as non-confidential. You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Cleartrip uses such material. Any material submitted to this Site may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Cleartrip anywhere in the world, in any medium, forever.

Others’ rights

If this Site contains bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others

• Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information

• Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law

• Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer

• Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded

• Falsify the origin or source of software or other material contained in a file that is uploaded

• Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

• use this Website or its contents for any commercial purpose

• make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand

• access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission

• violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website

• take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure

• deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission

• ‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization

• host, display, upload, modify, publish, transmit, update or share the following:

i) Information belonging to another person for which the user does not have any right.

ii) Information that is hateful, grossly harmful including harmful to minors, pedophilic, invasive of another privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.

iii) Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.

iv) Information that deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature.

v) Information that threatens the unity, integrity, defense, Security or Sovereignty of India, friendly relation with foreign states or Public order or cause incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation.

vi) Information that impersonates another person.

If your booking or account shows signs of fraud, abuse, or suspicious activity, Cleartrip may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Cleartrip accounts. In addition, Cleartrip may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Cleartrip reserves the right to take any necessary legal action and you may be liable for monetary losses to Cleartrip, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Cleartrip Customer Service. Cleartrip reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Cleartrip’s systems as well as its client’s interests are and remain, well-protected. Towards this end, Cleartrip may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Cleartrip, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be, authentic, enforceable or valid, then Cleartrip may cancel the said orders at any time up before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Cleartrip.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code). Sending a message to Cleartrip does not cause Cleartrip to have any special responsibility to you. The copyright in the contents of this website belong to Cleartrip. Accordingly Cleartrip reserves all rights. Copying of part or all the contents of this website without permission of Cleartrip is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Offers, Contests and interactions

This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each offers, contest and interactions has its own rules, which you must read and agree to before you participate.

Disclaimer and No Warranties

You acknowledge that Cleartrip is an intermediary and is not liable for any 3rd party (suppliers or service providers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally.We do not warrant that any service will be uninterrupted or error-free or that defects in the site will be corrected. Any claims in relation to any services provided on the Cleartrip platform (including any services provided by air carriers, hotels, etc) should be made against the relevant third-party service provider, and Cleartrip shall have no liability in respect of such claims. The materials on this site are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Cleartrip, Cleartrip Affiliates and their respective suppliers. The material in this Site could include technical inaccuracies or typographical errors. Cleartrip may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, Cleartrip disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), which information is provided by the respective suppliers and for which Cleartrip is not responsible. Hotel or any other ratings displayed on this website are intended as only general guidelines, and Cleartrip, Cleartrip Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. Cleartrip, Cleartrip Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Cleartrip may make improvements and/or changes on this website at any time. Cleartrip and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise. Cleartrip does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction Cleartrip does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators. You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Cleartrip does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

General Provisions

Indemnification and Limitation of Liability

You agree to indemnify, save, and hold Cleartrip, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. In no event will Cleartrip be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will Cleartrip or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) any services provided by Cleartrip, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any reference sites, or (iv) any other interactions with Cleartrip, however caused and whether arising in contract, tort including negligence, warranty or otherwise, shall not exceed the amount paid by you, if any, to Cleartrip as Convenience Fees. giving rise to the cause of action

Privacy Policy

Cleartrip believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, to understand our practices: Privacy policy –


Cleartrip may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to Cleartrip must be sent by courier or registered mail to and Cleartrip Private Limited (Cleartrip) having its registered office at 06, Godrej Business District, Pirojshanagar Vikhroli, Mumbai – 400079, India


The failure of Cleartrip to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Cleartrip.


As the acceptance terms of Use constitute a valid and binding agreement, Cleartrip may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim referred to and decided by a Sole Arbitrator appointed and nominated by Cleartrip and you by agreeing to the terms and conditions herein consent to the Arbitration. The arbitration shall be conducted in Mumbai, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of Arbitration shall be English. Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Mumbai, India, necessary to protect the rights or the property of Cleartrip (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

Governing Law and Forum for Disputes

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against Cleartrip must be resolved by a court located in Mumbai, India. You agree to submit to the personal jurisdiction of the courts located within Mumbai, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.

Grievance Policy

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below: David Lima Asst. Manager - Consumer Grievances Cleartrip Pvt Ltd, Embassy Tech Village, Tower A, Outer Ring Rd, Devarabeesanahalli, Bellandur, Bengaluru, Karnataka 560103, Email ID - (Please mention your Trip ID while sending an email) For any Trip ID related services, log on to or call Customer Care No : +91-9595333333 (24 X 7) along with your Trip ID.

How to reach Cleartrip

For Service Related Issues

Level 1: Log-in to your Cleartrip account (, go to the ‘Trips’ section, and select the relevant trip. Click ‘Contact Us’, select the issue and proceed. You can also call us on +91 9595333333 (along with your Trip ID)

Level 2: If the resolution you received does not meet your expectations within 72 hours of receipt of the Level 1 grievance, please write to us at along with the Trip ID

Level 3: If you are still not satisfied (after a period of 10 days from the date of receipt of Level 2 grievance), please write to: Sameer Shaikh, Director Customer Care - Nodal Officer Cleartrip Private Limited Embassy Tech Village, Tower A, Outer Ring Rd, Devarabeesanahalli, Bellandur, Bengaluru, Karnataka 560103 Email id - You should write your Trip ID provided at the time of booking along with your Contact number in all further communication with us regarding a particular issue. This enables us to help to resolve the grievance faster

For any assistance, call 08046800969 or write to us at .